Return & Refund Policy

Return & Refund Policy

At Inner Universe, every piece of artwork is made to order especially for you. Because each order is custom-produced, we do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.

However, if there is an issue with your order, we're committed to making it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@inneruniverseco.com within 14 days of delivery.

To help us resolve your claim as quickly as possible, please provide:

  • Your order number

  • A clear photo of the entire product

  • A close-up photo of the issue

  • A photo of the packaging and shipping label

Once your claim has been reviewed and approved, we will, at our discretion:

  • Send a replacement at no additional cost, or

  • Issue a full refund to your original payment method.

Claims submitted after 14 days of delivery may not be eligible for a replacement or refund.

Lost or Missing Packages

If your tracking information has not been updated for several days or you believe your package has been lost during transit, please contact us at support@inneruniverseco.com within 14 days of the estimated delivery date.

If the shipping carrier confirms that the package has been lost, we will gladly offer either:

  • A replacement shipment, or

  • A full refund.

If the tracking status shows Delivered, but you cannot locate your package, please first contact the shipping carrier or check with neighbors, your building management, or other household members.

Unfortunately, we are unable to replace or refund orders that are marked as successfully delivered by the carrier unless an investigation determines otherwise.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

Orders may only be modified before production begins.

If an order is returned because:

  • An incorrect or incomplete shipping address was provided

  • The package was refused by the recipient

  • The package was unclaimed

  • Delivery could not be completed due to customer-related circumstances

we are unable to issue a refund.

If the package can be reshipped, additional shipping charges may apply.

Order Changes & Cancellations

Because every artwork is custom-made, we begin processing orders shortly after they are placed.

Orders may be modified or canceled within 4 hours of purchase by contacting support@inneruniverseco.com.

After this period, your order may already be in production and cannot be changed, canceled, or refunded.

This includes changes to:

  • Artwork selection

  • Size

  • Frame option

  • Shipping address

Production Quality

Every order undergoes a quality inspection before shipment.

If we identify a manufacturing issue during production, we may reproduce your artwork before shipping to ensure it meets our quality standards. In these cases, shipment may be delayed by a few business days.

Our priority is delivering a product you'll be proud to display.

Non-Returnable Items

We cannot accept returns or issue refunds for:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference after delivery

  • Minor color variations between on-screen images and the printed product due to differences in monitor settings

  • Orders returned because of an incorrect or incomplete shipping address provided by the customer

  • Normal wear and tear or damage caused after delivery

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Refunds are typically processed within 3–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Contact Us

If you experience any issue with your order, we're here to help.

Please contact us at support@inneruniverseco.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Our support team will review your request and respond as quickly as possible. We are committed to resolving every issue fairly and ensuring you have the best possible experience with Inner Universe.